COVID-19: there are currently no restrictions on the processing of your sales.

Shipping information

Shipping label (free of charge)

Hermes parcel shop

If you choose this option, you will receive a free shipping label that you can use to send your parcel free of charge. Just bring your parcel to the nearest Hermes parcel shop (maximum weight per package: 20 kg).

If you are unable to print your label, you can ask the staff at your nearest Hermes shop to print a free label and send the parcel to the following address:   

momox GmbH
Am alten Flughafen 100
04356 Leipzig, Germany

If you are unable to print your delivery slip, you also need to provide a handwritten note, containing the following information:

  1. The Order-ID
  2. The amount of items
  3. The total worth of your sale
  4. Your home address

DHL parcel shop

If you choose this option, you will also receive a free shipping label that you can use to send your parcel free of charge. Just bring your parcel to the nearest DHL parcel shop (maximum weight per package: 31,5 kg).

Regular shipping with costs

If you don’t have a printer or you don’t want to use our free shipping labels, you can also use this option and send your parcel with any shipping provider of your choosing. Momox won’t cover any shipping costs in this case.

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