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Purchase condition guidelines

Please check the condition of your items prior to the sale.

Each item sent by you will be checked for compliance with our purchasing conditions.
If an item does not comply with our purchasing conditions, we cannot purchase it.
You will then decide whether we shall return the item to you subject to shipping charges in the amount of 12 GBP.

Points to observe

We purchase

Books with slight signs of wear or age.
Books that have been sorted out by public institutions such as schools or libraries. (Must be officially marked.)
Books that have been signed by the author.
Books that comply with our purchasing guidelines despite being marked as remaindered book.
Multi-volume editions, if they are complete. (If possible, please ship in one package.)

Advice: If you have entered your name in the book, you should cover it with a white label.

We reject

Books with severe signs of wear or age (missing pages, torn pages, loose binding, water damage, stains, smell, yellowing, etc.).
Books with marks, stickers, scribblings, inscriptions (e.g. in the case of work books) or self-adhesive protective sheets (e.g. in the case of work books).
Books with missing accessories (e.g. CDs, supplements, toys).
Books with property marks from schools, libraries and other institutions.
Books without an ISBN number.
Books from book-club publishers (such as Reader’s Digest, Bertelsmann, Weltbild) if they only have a book number but no ISBN number.
Books which are marked as sample copy, review copy or test specimen.
Books that are part of an older edition than the edition displayed (in the case of non-fiction and specialist literature).

Points to observe

Your media is placed in a case with the original cover/booklet which displays the respective barcode or ISBN. Original accessories are complete, as well.
Cover/booklet and original accessories are undamaged.
In the case of double albums, disc boxes or special editions in cardboard boxes, all media must be complete.
Media must be in a perfectly playable condition and must not be inscribed, labeled or imprinted.

We purchase

Media with slight scratches, as long as they function properly.
CDs, DVDs and Blu-rays in damaged standard cases are not a problem (with the exception of special editions and cardboard boxes).

We reject

Media without a barcode or ISBN.
Incomplete items, e.g. in the case of missing discs, covers/booklets, accessories.
Damaged items, e.g. if media is not playable or elements such as the cover are damaged.
Pirated copies, promotional items, home-burned media or rental versions.
Damaged CD, DVD or Blu-ray covers in the case of special editions or cardboard boxes.
Media with pornographic, immoral or illegal content.
DVDs and Blu-rays which are on the list of media that is harmful to young people.

Points to observe

There is a barcode on the item's packaging.
All media supplied with the item is in place.
Original accessories such as steering wheels, remote controls, step counters are in place and cleaned.
All media is in a perfectly playable condition.
Games and software with registration codes such as Steam account, Uplay or software-registry keys are boxed as new and shrink-wrapped.

We purchase

We reject

Copied media or pirated copies.
Media that is severely scratched, damaged and not in a perfectly playable condition.
Games and software with missing media.
Damaged, incomplete or uncleaned accessories.
Non-digital games such as board games or playing pieces.
Games which are on the list of media that is harmful to young people.
Game hardware such as steering wheels, controllers, etc. that has not been included in a game's delivery content as original accessory.